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 Our tea products are sold under the brand name Fuji Green Tea.
All orders are processed on a secure server.
We accept Visa, Mastercard, American Express, and Discover Card.
We do not share your private data with any third party.
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RETAIL TEA STORE ORDERS
GUARANTEE, SHIPPING, DELIVERY, RECEIPT, & TAXES
(See Below for Wholesale)
- eSTORE GUARANTEE: We accept Mastercard, Visa, American Express and Discover Card. All transactions are processed on a secure server. If for any reason you are not completely satisfied with any of our "Fuji Green Tea" or Japanese-language consumer-packaged products, please provide us with your purchase information, and we will, without question, give you a full and unconditional refund (excluding applicable shipping fees). There is no need to return the product. You may make use of it as you desire. We reserve the right to limit future sales to anyone who takes unfair advantage of this generous privilege. For Plain Wrap bulk packaged tea products, we will credit the unused portion after it is returned (at the buyers expense) to our distribution center in Walnut, California USA. The credit will be no greater than one half the returned Plain Wrap product's original purchase price.
- FREE SHIPPING: Free shipping is effective for all orders shipped worldwide of $30 or more. Orders of less than $30 will be billed a flat rate of $10 for shipping and handling.
- DELIVERY: Almost all consumer-packaged and plain-wrap bulk orders are shipped without tracking from either the USA or Japan by regular air mail, or in the case of large packages, by ground or ocean freight. Most orders arrive within 10 days. Please contact us before you place your order if you wish to pay extra for it to be shipped with tracking, insurance, a return receipt or by registered mail. Overnight or other expedited shipments are not available. We regularly use the USPS, Japan Post and UPS (includes automatic tracking) at our discretion. These shippers are highly efficient and we rarely have problems with them.
Our shipments are sometimes subject to customs inspection, which may delay the arrival of your order, and for which we have no control over. Please contact us if you have not received your tea within 30 days. If your order has been lost, abandoned or stolen, we will give you a full refund less any previously paid shipping and handling charges. We will not make a shipment twice to the same address where problems have occurred unless the shippee pays additionally for secure delivery service.
- ORDER PROCESSING, ORDER RECEIPT: Once you submit your order, and it is successfully processed by our secure server, your browser will display an order summary entitled "Shizuokatea.com Order Receipt." Please print this page for your records. Shortly thereafter, you will receive an email confirmation as well, but this email could be delayed owing to Internet server traffic.
- TAXES: Tea is not subject to sales/consumption tax in the US. Sales/consumption tax on shipments outside the US will be collected by the carrier, dependent upon the local tax authority regulations, and is the responsibility of the buyer. If tea is taxed in your part of the world (Europe for example), the carrier will collect this tax from you, the buyer.
- Click here to visit our Retail Tea Store
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WHOLESALE B2B TEA ORDERS
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 WHOLESALE B2B TEA ORDERS
GUARANTEE, SHIPPING, DELIVERY, RECEIPT, & TAXES
(See Above for Retail)
- eSTORE GUARANTEE: We accept Mastercard, Visa, American Express and Discover Card. All transactions are processed on a secure server. We also accept checks, money orders, electronic transfers and LC with the order. Please inquire about Japanese Yen payment with discount for "Shipped From Japan" orders. Payment by check orders will be delayed for bank clearance. Shizuokatea.com accepts merchandise returns with prior authorization in writing. Products must be returned in their original unopened condition and shipped at the expense of the sending party to Walnut, California. Allowances are made to resellers for returns made by their retail customers on a case-by-case basis.
- FREE SHIPPING: Free shipping is effective for all case orders when delivered in the continental US from Walnut, California. The shipping cost for orders delivered outside the continental US and shipped from Japan is by quotation. Claims for merchandise damaged during delivery are the responsibility of, and must be made to, the shipper.
- DELIVERY: Expect your shipment to arrive within five business days for continental US orders, or up to ten business days for orders outside the continental US if shipped by air freight. Shipping time from Japan is by estimate and depends on the method of shipment. Please contact us if there are any problems with the delivery of your product. All free shipping deliveries are made by UPS ground delivery service. All other deliveries are made by the best available method.
- ORDER PROCESSING, ORDER RECEIPT: Please see retail section above.
- TAXES: Please see retail section above.
- SAMPLES: Please send your request to us. Samples of tea bags for taste testing, tea bag boxes and loose leaf packages (without tea) are available free of charge. Samples of loose leaf teas and tea powders should be purchased at our online TEA STORE. The cost of these samples will be credited to you upon the completion of a Wholesale B2B ORDER and your request.
- Click here to visit our Wholesale B2B Page
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GUARANTEED SATISFACTION POLICY
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 GUARANTEED SATISFACTION
If for any reason you are not completely satisfied with any of our "Fuji Green Tea" or Japanese-language consumer-packaged products, please provide us with your purchase information, and we will, without question, give you a full and unconditional refund (excluding applicable shipping fees). There is no need to return the product. You may make use of it as you desire. We reserve the right to limit future sales to anyone who takes unfair advantage of this generous privilege.
Plain Wrap Bulk Packaged Products are not included in our Guaranteed Satisfaction Policy.
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CONTACT US
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For more information, please contact us by email, post or fax.
You may also call us at 909-598-9255 from 9 am to 5 pm Pacific Standard Time.
For best customer service please contact us first by email. We look forwarding to serving you.
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Main Office
Shizuoka Green Tea
20651 Golden Springs Rd, Suite 271
Walnut, CA 91789
Tel: 909-598-9255
Fax: 909-598-9255
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Buying Office
Shizuoka Green Tea
2-12-47-201 Kita Ando
Shizuoka, Japan 420-0881
Tel / Fax: (81) 54 200 0625 (int'l)
Tel / Fax: 054-200-0625 (in Japan)
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